In terms of monthly users, Weibo is the second largest Chinese social media platform after WeChat. However, unlike WeChat, it is still primarily PC based. Weibo is one of the most powerful marketing tools in China offering wide range of possibilities for reaching people across various demographics and psychographics.

Weibo offers to marketers a powerful Weibo Index tool to learn more about what platform users are searching for. Compared to previously covered Baidu and Qihoo tools, it is structured in sig
nificantly different way allowing generating other types of data.

It is important to note that social media platforms like Weibo could be quite similar to search engines in many ways. Platform users search for terms in a similar way as they do using Baidu or Qihoo. This allows Weibo to generate wealth of information that could be indispensable for marketers looking to customize their message for this particular audience.

Weibo Index into four main tabs: historic keyword trends, real time trends, geographical interpretation and user attributes analysis.

Let’s examine what Weibo Index shows for the same keyword we used for Baidu and Qihoo tools covered earlier.

The first graph shows search volumes for a keyword on PC and mobile. It is quite clear that there is a certain correlation with the search results we have seen with the search engines: both types of data show a sharp peak in the second half of March:

Looking at both PC based and mobile searches reveals the fact that most searches have been done from mobile Weibo app rather than PC based website:

Next tab displays search volumes in the past 24 hours. Here, peaks occur in different times compared to results from the search engines. Apparently, Weibo searches for iPhone 8 have peaked at around noon and then again at 23:00:

Such information can be particularly useful for social media marketing. It can allow marketers to figure out optimal timing for posts to receive maximum exposure on the network. In fact, the data can even be reduced down to an hour level in order to identify search volumes of every single minute within a particular hour!

The location tab shows geographic distribution of the searches:

Here the situation is also a bit different from the results we have seen with Baidu and Qihoo. It seems that people in Hebei and Zhejiang provinces were the ones most interested in iPhone 8.

Last tab, audience attributes, shows even less correlation with the search engines data for this particular term. This time, women represented the vast majority of the audience (80%) vs. only 20% of men. Also, the audience is significantly much younger on Weibo: most people searching for iPhone 8 were between ages 19-24.

This information could lead to a different approach for marketing this specific product. On Weibo, marketers could be tailoring the ad to a largely young female audience while Baidu and Qihoo ads should cater to older male crowd. Optimizing marketing approach across different platforms would be much more difficult without having such data.

Last section of the audience attributes tab relates to user persona that seems quite irrelevant for this particular keyword. Also, Weibo shows the data on zodiac signs of the users searching for a particular term:

Apparently, Libra born users were more active in their search for iPhone 8. Why was that the case? I guess we will never know.

In any case, Weibo seems to be the only network out there that enables marketers to incorporate astrology into their marketing…

Continue to WeChat Index tutorial >>>

Here are our tutorials on China keyword research tools:

Keyword research on Baidu: Baidu Index

Keyword research on Qihoo: Qihoo Index

Keyword research on Weibo: Weibo Index

Keyword research on WeChat: WeChat Index

The post Basics of China Keyword Research: Weibo Index first appeared on Sampi.co.

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Qihoo, also known as 360Search and So.com, is the second largest Chinese search engine. By various estimates, it holds between 15 to 25% of the search market share and is fairly popular among younger users.

It is also often noted that Qihoo search results tend to be more accurate than Baidu’s and advertising with Qihoo is also a bit cheaper. Despite once posing a real threat to Baidu’s dominance, Qihoo is still trailing Baidu in terms of overall popularity.

Qihoo Index is the keyword research tool that can be used to complement Baidu’s. Also, it doesn’t require registering an account which makes it a bit easier. Other than that, the functionality and the type of data Qihoo Index generates is quite similar to Baidu Index which was covered earlier.

Here we are using the same keyword “iPhone8” to see the results. The first panel presents the total number of searches and the trends overtime. Just like with Baidu Index, the data can be displayed for the last 7, 30 or 90 days as well as for custom date ranges.

The top panel shows 5,340 searches for iPhone 8 over the last 30 days which is about 5 times less searches on Baidu for the same period.

Similar to Baidu, Qihoo index indicates various kinks, peaks and valleys of the curve with a letter corresponding to a specific media mention. Hovering over those letters opens a pop-up with more details on the source linked to an article:

Another Qihoo Index graph specifically focuses on media mentions. Just like with Baidu, each change in the curve can be further examined for more details related to a specific news source.

The graph above displays search activity in the last 24 hours. Quite predictably, the search reaches two of its peaks in the morning and afternoon with a dip in between (a lunch break?) before flattening out during the night hours.

Next diagram shows related keywords in key phrase surrounding the main keyword. Analogous to Baidu, the keywords are grouped based on search volumes and relevant position:

Related searches data displays the keywords searched by users before or after that specific search term. In this case, “iPhone 8 price” was the strongest related key phrase. Also, users seem to be often searching for iPhone 8 pictures:

Also like Baidu, Qihoo Index also shows geographic distribution of searches. It seems that most iPhone 8 related searches were coming from the richest Chinese provinces and cities which reflects traditional popularity of Apple products in those areas.

Insights into audience are largely similar to the results we have seen with Baidu for the same term: men represent the majority (70% vs. 30%). The age brackets used by Qihoo are a bit different with Baidu: almost half of the people interested in iPhone 8 were aged between 25 and 34.

Another dimension that is available only with Qihoo Index is classification of the users by attributes. Apparently, Qihoo uses other search terms attributed to the same user in order to build what is called “persona” in marketing. Learning more about customer profiles through this method can provide further useful insights for a marketer.

Continue to Weibo Index tutorial >>>

Here are our tutorials on China keyword research tools:

Keyword research on Baidu: Baidu Index

Keyword research on Qihoo: Qihoo Index

Keyword research on Weibo: Weibo Index

Keyword research on WeChat: WeChat Index

The post Basics of China Keyword Research: Qihoo Index first appeared on Sampi.co.

The post Basics of China Keyword Research: Qihoo Index appeared first on Sampi.co.

Being the largest search engine in China, Baidu keyword research should be the one to start with. Currently, Baidu offers Baidu Index tool that is free for Baidu advertising accounts, offering some basic information to users.

Here is an example of searching for keyword “iPhone8” (most Chinese users would typically type in “iPhone8” without space between the two words).

First, Baidu Index would match it with a keyword in the database before displaying the data. This means that for some rare keywords or those with low search volumes, this tool may not show any results. For those cases, a more powerful keyword research tool within Baidu advertising account must be used.

The top section shows the numbers for search volumes on PC (25,999) and mobile (20,070). It is remarkable to note that the overall search volume for this particular term is only 20% larger on PC vs. mobile.

Some points on the graph are also marked with letters: A, B, C, D etc. Those can be linked to a particular events such as mentions in media. Viewing the relevant content can give a researcher further insight on what was behind peaks and valleys of the chart.

Next, Baidu Index shows some more data on related keywords and how they are related to the original one in a key phrase (sometimes called long tail keyword). The size of the bubble illustrates the search volume and the color – the relative position.

Manipulating the slider allows viewing snapshots of the related keywords at different time periods. It can also help getting an idea on how the searches were changing over time.

The data is further detailed in the list of top related keywords that come before or after this specific keyword. This panel also lists the sites that have received most hits as a result of this keyword search:

Unsurprisingly, the most common key phrase was about the timing of iPhone 8 release.

Next graph specifically focuses on media mentions of the keyword. From here, user can view the actual article. This helps figuring out which type of news helped driving more searches and which had little to no effect.

The following series of data focuses on the audience. The map below illustrates search volume distribution by province. From here, the data can be further drilled down to the levels of area and city.

Finally, the audience is broken down by age distribution and gender. According to Baidu, iPhone 8 was mostly searched by males between ages of 20 and 39.

Continue to Qihoo Index tutorial >>>

Here are our tutorials on China keyword research tools:

Keyword research on Baidu: Baidu Index

Keyword research on Qihoo: Qihoo Index

Keyword research on Weibo: Weibo Index

Keyword research on WeChat: WeChat Index

The post Basics of China Keyword Research: Baidu Index first appeared on Sampi.co.

The post Basics of China Keyword Research: Baidu Index appeared first on Sampi.co.

All of the major Chinese search engines, as well social media platforms, offer some type of basic tools for China keyword research and trends measurement. The latest launch of WeChat Index feature holds a lot of promise. With nearly 890 million monthly active users, it has the potential to offer the most accurate picture of online searches. Unfortunately, it is still severely limited compared to the tools from Baidu, Qihoo and Weibo.

Another missing component in the overall China digital landscape is the absence of shopping trends measuring tool from Taobao, the largest ecommerce platform in China. After launching the beta of Taobao Index at the end of 2011, it was discontinued last year. Alibaba promises to relaunch a better tool in the future but it has already been a year since the original Taobao index went offline.

The first tool we are going to look at is Baidu Index.

Continue to Baidu Index tutorial >>>

Here are our tutorials on China keyword research tools:

Keyword research on Baidu: Baidu Index

Keyword research on Qihoo: Qihoo Index

Keyword research on Weibo: Weibo Index

Keyword research on WeChat: WeChat Index

The post Basics of China Keyword Research: Measuring Search Trends first appeared on Sampi.co.

The post Basics of China Keyword Research: Measuring Search Trends appeared first on Sampi.co.

In our earlier article, we have introduced six most innovative services that have developed around various concepts of Chinese sharing economy. Some of those companies, like DiDi, have grown enormous within record time, swallowing rivals and winning new markets. Others have  recently achieved infamous “unicorn” status (Tujia, Huochebang) while more startups are still small but full of potential.

5 distinctive features of Chinese sharing economy

#1: Smartphone proliferation

Perhaps the strongest driver behind wide adoption of shared services in new Chinese sharing economy is proliferation of smartphones, particularly in the cities.

Virtually every shared service “lives” on a smartphone is some shape or form. A smartphone enables users connecting with location based services while its camera serves as a scanning device which is essential for many such apps.

Moreover, many apps are either completely integrated with popular apps like WeChat or Alipay or are dependent on them for payment and authentication.

#2: Popularity of QR codes

While QR codes are much less common elsewhere, in China they are unambiguous and can be found practically everywhere. Moreover, virtually everyone knows what they are and what to do with them. In fact, WeChat, is single-handedly responsible for popularizing QR codes in China.

Alternative technologies like NFC have never achieved the same degree of recognition and popularity, mainly due to cost. Since printing QR code or generating it online is either extremely cheap or practically free, as long as security is not a concern, they always win over NFC or other technologies.

Many of the services of Chinese shared economy we discussed earlier rely on QR codes to connect users with a particular product such as in the case of unlocking shared bikes or shared umbrella locks.

#3: Convenient payment systems

Most of the shared services rely on a payment system for both payment and placing deposits. Two of the most common payment systems in China, Alipay and WeChat Pay, facilitate the process in the easiest and most secure way.

Since almost every Chinese city dweller is already a user of at least one or, more often, both of those systems, integrating them into the shared service apps is a natural fit. Essentially, those payment platforms have become the primary enablers of Chinese sharing economy.

Moreover, unlike Western equivalent PayPal (which is practically unheard of in China), both Alipay and WeChat Pay are transaction free services – they don’t charge users a single penny for payments as long as they are below a certain limit and are processed within China.

#4: Real name registration

The common misconception about sharing economy is that it is largely based on trust. If that was true – the concept would be a no starter in China. Luckily, with Chinese sharing economy trust is not an issue, or at least not to the same degree as it could be otherwise.

Why is that the case? The reason is that as long as people use one of the payment systems (Alipay or WeChat Pay) for transactions, they are automatically identified by their real name. In fact, WeChat and Alipay require real name registration that is connected to users’ Chinese ID or a passport for foreigners.

This arrangement minimized chances of service abuse (although it does happen, especially with bike sharing apps) or, at least, makes it easier to identify, track and punish bad behavior.

#5: Backing of internet giants

While being on good terms with the government officials is a pre-requisite for doing business in China in general, having the back of one of the BATs (Baidu-Alibaba-Tencent triumvirate) is a guarantee of success inChinese sharing economy.

Apparently, those internet giants are seeing great potential in many of shared services startups and have been generously financing them. In a rare display of cooperation within BAT, some of the services have been backed by more than one of them. Tencent and Baidu have been particularly enthusiastic in financing many such startups propelling some of them to unicorn status all within a couple of years.

The post 5 Reasons Why Chinese Sharing Economy Future Is Looking Promising first appeared on Sampi.co.

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According to the most recent data, WeChat has passed a milestone of a billion users which puts it far ahead of any other Chinese social media platform. Measuring trends on such an enormous network could potentially bring the most statistically accurate data to marketers.

Up until a few weeks ago, it was not possible to get a hold of such metrics on WeChat. Fortunately, the platform has just released a new WeChat Index tool that allows viewing some basic trends on keywords.

The good news is that, from marketers’ perspective, WeChat is finally moving in the right direction. However, the bad news is that the data that is generated by WeChat Index is very limited. There are no any equivalents to options available from the previously reviewed tools: Baidu Index, Qihoo Index and Weibo Index.

In order to access the tool, user has to enter Chinese words “微信指数”into the search bar and tap on the first result. This opens up the prompt as shown above.

If one is planning to use WeChat Index frequently, it easier to simply pin this page to the top of the chat sessions by choosing option “Sticky on Top”.

Typing the keyword “iPhone8” returns the search trend graph:

Just like with the other index tools, the data can be viewed for 7, 30 or 90 days but there is no option to customize the date range:

It is still not clear what the total number (350,016 in this example) actually represents. In fact, it remains the same no matter what date range is chosen (a bug?):

Although, WeChat Index is a good start, in its present form, it can hardly offer any useful information. Also, it seems that only popular keywords, probably those with high enough search volumes, can be viewed.

Despite the fact that WeChat could record all the search and user related data, WeChat Index doesn’t display any geographical distribution, audience analysis or related keywords. So, essentially, it is only good for getting an idea on general search trends within the network for certain popular keywords.

Release of WeChat Index to the public is still a very good start and points to the possible course correction by Tencent. It has started to move, albeit slowly, from a private communication network to discovery platform.

Also, WeChat search function now has more options and is increasingly used for searches on wide range of topics. In order to read the articles from the search results, one has to follow the account it was posted on which opens another route for official WeChat accounts to acquire new followers.

Here are our tutorials on China keyword research tools:

Keyword research on Baidu: Baidu Index

Keyword research on Qihoo: Qihoo Index

Keyword research on Weibo: Weibo Index

Keyword research on WeChat: WeChat Index

The post Basics of China Keyword Research: WeChat Index first appeared on Sampi.co.

The post Basics of China Keyword Research: WeChat Index appeared first on Sampi.co.

One of the most critical components for a successful conversion of online consumers is being able to communicate with them in real, or almost real time. In this post we are going to look at how to incorporate and use live support for Chinese website.

Chinese online consumers have already been spoiled by near instant customer support on major ecommerce sites. For example, large percentage of shoppers on Taobao would often initiate online chat session with a seller before taking a decision to make a purchase.

Regardless of whether it is a product sold from a website or an online service, Chinese visitors would expect to be able to ask questions and get answers within minutes.

Luckily, this can be accomplished in several ways and we are going to look at each of them next.

Live support for Chinese website with QQ

QQ messenger is still the most popular chat program in China. Practically every Chinese is familiar with QQ from the early days of the internet. Incorporating QQ into a website is also quite easy – all it takes is pasting a piece of code to your website to display a functional QQ icon.

By clicking a QQ icon, a visitor can start chatting immediately as long as the program is installed on their computer or a mobile device. Fortunately, this is the case for the vast majority of Chinese anyway.

Phone based support with Chinese toll free number

The good old toll free phone number is the traditional way get customers to call you directly and it would probably work well if you target somewhat less tech savvy visitors. Toll free numbers in China start with 400 and can be applied for with China’s telephone service providers. Typically, they offer several different packages and are fairly inexpensive.

Telephone companies are constantly adding more new features to those numbers such as autoresponders, forward services, voice mails, various types of notifications etc. They also allow to choose a number from an available pool, although the good numbers go quickly. While picking a 400 number it is best to avoid the “unlucky” digits such as “four”. “Eights” and “nines” are the best, so are the repetitive numbers such as 55, 66 etc.

How does live support with WeChat work

There are many good reasons to include WeChat contact on the webpage and having live support for Chinese website is just one of them. Once a visitor to a website starts following your company WeChat account, there are many ways to keep them engaged which is a whole separate topic.

Nowadays, increasing number of companies in China choose to provide customer service exclusively through WeChat because it offers much more than just a live chat. For example, WeChat can send pre-programmed answers in response to a specific inquiry with predefined keywords. It can also grab an information about users such as their present location and tailor the answer based on that criteria. More advanced companies can even integrate WeChat customer service into a sophisticated system that incorporates various types marketing automation.

One drawback of using WeChat as a live support channel is the fact it takes manual scanning of a QR code by a visitor with their cellphone. While this may be convenient for someone visiting from a desktop, browsing site on the mobile device makes that scanning impossible. The workaround is to save the QR code as a picture in the photos and then import it to WeChat. Unfortunately, this is not a straight forward process and many people are simply unaware of how to do that.

Incorporating Live Chat for Chinese Website

Live chat app is, perhaps, the most natural way to offer live support for Chinese website. Live chat can be integrated with practically any website in a form or a 3rd party plugin. There are many services that offer this type of functionality and they mainly differ in features and price plans. Basic features usually include support for mobile apps, automated responses, alerts and escalation scenarios, various levels of security, ability to share files, routing options etc.

Some of the most popular services that offer Chinese support are Zopim, LiveChat, Zoho Sales IQ as well as many others. Some of them, like Zopim, even offer free plans with limited features set and the prices for paid plans are also fairly affordable in the range of $15-30 per month – well worth the investment.

The post How to Setup Live Support for Chinese Website first appeared on Sampi.co.

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The latest China cybersecurity law have had broad implications to technology companies operating in the Mainland. It also covers wide range of areas which were not explicitly defined up until the enactment of the law.

In this post, we are going to summarize most important points of the law, specifically those having the broadest implications.

5 Most Important Takeaways from China cybersecurity law

#1: Real name requirements

The law makes sure that user’s anonymity online will no longer be tolerated – every messaging service and social network operating in China is now required to verify users’ identity. Only real names must be used and user’s personal information must be verified by providers who are required to deny service to anyone who refuses to comply.

Many Chinese internet companies have already been gradually implementing these requirements before the law took effect. After it has become official,  some retroactive action also affected existing users who haven’t been properly verified. Failure to pass verification now typically results in account suspension.

#2: Data localization

Article 31 of the new China cybersecurity law requires that citizens’ personal information must be stored within China borders. In addition to personal data, the regulation loosely defines “other important data gathered and produced during operations” which must also be stored on local servers. This clause is applied to “critical information infrastructure operators” which, in effect, means any network provider with large user database.

This requirement has already affected companies that presently have to move users’ data overseas for processing. Such companies are not be able to continue doing this without applying for a government’s permission. Some foreign tech companies such as Apple, were forced to store their user data locally which already caused backlash from some users.

#3: Prohibited content

Network operators are officially required to censor content and remove any prohibited material. The law states that “any person and organization shall, when using the network, abide by the the Constitution and laws, observe public order and respect social morality”.

It further expands to what is considered illegal content to be circulated online: “activities harming national security, propagating of terrorism and extremism, inciting ethnic hatred and ethnic discrimination, dissemination of obscene and sexual information, slandering or defame others, upsetting social order, harming the public interest, infringing of other persons’ intellectual property or other lawful rights and interests”

#4: Technology “backdoors”

The “cybersecurity” part in China cybersecurity law was further expanded by including requirement to submit to security reviews by authorities. Article 23 stipulates that “for the needs of national security and criminal investigation, investigating organs may request network operators provide necessary technological support and assistance in accordance with laws and regulations.”

This part has already been causing concerns to foreign technology companies as the requirement could also mean providing encryption backdoors or other surveillance assistance to the government. Fortunately, the requirement of source code disclosure in earlier draft version was removed amid protests from US and other countries.

#5: Critical information infrastructure sectors

The law further defines so called “critical information infrastructure” industries that includes telecommunications, energy, transportation, information services, finance, public services, military and government networks as well as “networks and systems owned or managed by network service providers with massive numbers of users”.

Those sectors are specifically singled out for additional checks and measures for establishing security safeguards enacted by the State Council.

#6: Legal responsibility

Chapter IV of China cybersecurity law prescribes punishments and penalties for violators. The fines range from RMB 10,000 to 1 million and can be applied to both organizations and individuals.

Repeated violations will result in temporary or permanent service suspensions, revoking business licenses, freezing assets and criminal responsibility.

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The rapid adoption of digital payment systems continues to transform Chinese economy and society in unprecedented ways. Nowadays, handling cash seems like a thing of the past with nearly everyone in China using one of the two main payment systems: AliPay or WeChat Pay.

When is comes to digital payments, China is, undoubtedly, the technological leader. Once Chinese payment systems have become the primary payment method online, brick-and-mortar stores started to adopt them for offline payments as well.

Today, practically every business in China, big or small, finds it much more convenient to settle bills via AliPay or WeChat Pay compared to traditional cash.

Several factors are responsible for such universal adoption of digital payments in China. The fact that it is backed by ecommerce giants such as Alibaba and the top tech innovator, Tencent, was the most critical component. Also, as it turns out, having digital cash is a much safer way to handle money in China – it is harder to lose, there is no problem with fake bills and there is almost always a recourse to get money back in case of a fraudulent transaction.

Another big reason for wide adoption of digital payments in China is the fact that those platforms integrate seamlessly with a bank accounts using real name authentication. This is another reason why the fraud with those system is rare and much harder for criminals to pull off (although it does happen).

Two if the largest Chinese payment systems are AliPay, backed by Alibaba and WeChat Pay, introduced by WeChat maker Tencent. Although, WeChat Pay was a relative late comer, it quickly catches up with AliPay in terms of market share.

In fact, most Chinese have both AliPay and WeChat Pay wallets and use them interchangeably. Other payment systems platforms have sprung up as well, achieving a fare amount of success, although nothing on the magnitude of AliPay or WeChat Pay.

QQ Wallet is a system used by QQ, an ecosystem of apps and digital products by the same Tencent. Baidu has it’s own system called Baidu Wallet which was launched even earlier then WeChat Pay.

Out of non-Chinese payment systems, only ApplePay has reached some degree of recognition, although it enjoys much less popularity. Since it uses NFC technology, it often cannot be used with more popular Android phones. QR code based Chinese payment systems of AliPay and WeChat Pay are much more flexible as they don’t require any special reading devices besides a simple camera.

AmazonPay, PayPal and others remain relatively unknown and are unlikely to gain any meaningful market share in China. One of the issues with those platforms are high transaction fees when funds are withdrawn back to a bank account. AliPay and WeChat Pay don’t charge anything for the amounts that most people use them for (some fees start to kick off when a certain transaction limit is reached).

Here is the chart put together by Statista showing the market share of various Chinese payment systems:

The post No More Cash: Chinese Payment Systems Usher New Era first appeared on Sampi.co.

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5 unique Taobao app features that drive its mobile sales

Picture search function

Imagine you are in a store looking at a really nice watch that would be just perfect for you. Unfortunately, you can’t be sure that you are getting the best deal on the price. That’s when Taobao app picture search comes really handy. All you have to do is snap a photo directly from within the app, or load previously taken image, and within seconds Taobao app displays the matches from its vast database.

This powerful functionality enables users to instantly compare online prices while browsing for goods in a physical store or, practically, anywhere they come across something they would like buy. In most cases, Taobao prices will also be lower which, in effect, threatens to turn some traditional retailers with brick and mortar stores into nothing more than showrooms.

Package tracking system

All online marketplaces have some type of shipment tracking system but only Taobao app takes it all the way to the new level. As soon as a seller ships the product you have just bought, it will be tracked at every point along its journey regardless of what delivery service was used.

Tracking packages is being updated within minutes which makes it really easy to figure out where it is and when it will be delivered. Finally, when it arrives, Taobao app will send you a push notification and, in some cases, SMS message as well.

Alipay payment integration

Alipay, Taobao payment system, is the principal technological enabler of the platform and the integral component of Chinese ecommerce landscape. Alipay provides an extremely easy and secure way to pay for purchases both online and offline.

Practically, everyone with a smartphone and a bank account in China has Alipay account which is also widely used to pay for purchases in physical stores, restaurants and even in the government offices. When used within China, Alipay doesn’t charge any fees except for very large transactions. Paying with Alipay is also very secure, convenient and fast. In effect, Alipay acts as a personal bank account in and of its own, complete with monthly statements and spending breakdowns.

Although, some Taobao vendors still accept cash on delivery, it is hard to imagine Taobao achieving such popularity without Alipay being its integral part.

AliWangWang instant chat

Chinese online consumers overwhelmingly expect Taobao vendors being able to answer questions and reply to inquiries within the shortest time possible. Also, the vendors realize that responding to inquiries from potential buyers in real time significantly increases chances of closing the sale. This is why Taobao integrated live chat app called AliWangWang, has become another important component of Taobao platform.

Customers can initiate chat sessions with sellers directly from the mobile app while sellers can use AliWangWang as a stand-alone app running on mobile or computer. It offers an easy way for both parties to communicate and not only serves as an effective pre-sale tool but also goes a long way in building trust.

Push notification remarketing

Almost all mobile apps use push notification in one way or the other. What makes it different in Taobao case is that the push notifications are tailored to each user and are made relevant to them. The way this is done is by taking into account users’ product search history, content of their wish list and past purchases in order to deliver tailor made messages that are most likely to pique their interest.

Also, unlike in the case of other apps, users tend not to disable push notifications from Taobao on their phones because they don’t want to miss messages related to product deliveries or any issues related to their purchases in progress

Mobile app makers are well aware that sending too many push notification can quickly annoy users. This why Taobao typically limits them to no more than once per day.

The post 5 Unique Taobao App Features That Boost Sales On Mobile first appeared on Sampi.co.

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