Featured - Sampi.co https://sampi.co/category/featured/ Reach across the Great Wall Wed, 19 Mar 2025 07:48:23 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 https://sampi.co/wp-content/uploads/2017/10/cropped-Sampi-logo-large-32x32.png Featured - Sampi.co https://sampi.co/category/featured/ 32 32 6 Bizarre Body Image Weibo Trends That Went Viral https://sampi.co/bizarre-body-image-weibo-trends-viral/?utm_source=rss&utm_medium=rss&utm_campaign=bizarre-body-image-weibo-trends-viral https://sampi.co/bizarre-body-image-weibo-trends-viral/#respond Wed, 19 Mar 2025 00:00:00 +0000 http://sampi.co/?p=4264 A few recent viral Weibo trends in China were all about body image but often promote stereotypes and unhealthy lifestyles. Here are some of the recent ones.

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Last few of years have seen the rise of several bizarre body image challenges that went viral on Weibo, one of the most popular Chinese social media networks. Those Weibo trends attracted millions of views, likes and retweets as well as great deal of criticism and mockery. Let’s have a look at some of the most popular ones.

Six most popular body image Weibo trends


Weibo trend #1: hairy armpits selfies

This trend was started by Xiao Meili (first from left), women’s rights advocate, who encouraged women to take selfies of their unshaven armpits and post them on Weibo. Her idea was to challenge common stereotypes of female beauty that pressure women to shave their armpits. Original contest that was viewed almost 2 million times, was followed by selection of 3 winners. The first place winner (third from the left) got a hundred condoms, second place received a vibrator and the third ten winners were awarded with female urination device.

Viral Weibo trends hairy armpits

The contest participants have received quite a bit of support from other social media Chinese users and even from those outside of China. Critics, however, were quick to point out that shaving armpits doesn’t have much to do with feminism but a matter of personal hygiene. Others noted the fact is that shaving armpits for women didn’t become widespread in China until the 90s, one of many western trends that took root in Chinese society at the time.


Weibo trend #2: belly button challenge

Participants in this challenge were asked to reach their belly button from around the waist and post the picture of their success. It was mentioned 130 million times and spawned 104,000 active discussions threads on Weibo. Apparently, being able to do so demonstrated one’s skinny figure, the ideal to strive for.

Weibo trends belly button challenge

As it later turned out, ability to accomplish this feat had nothing to do with fitness but more with the length and flexibility of one’s arms. The trend was also mercilessly mocked by people uploading their humorous take on the challenge. It also exposed more serious issues related to promoting eating disorder in never ending quest of already thin people to lose even more weight.


Weibo trend #3: coins on the collarbone

This new social media craze took over Weibo just after a week following the original belly button challenge. In order to demonstrate their skinny figures, young Chinese females were taking selfies with stacks of coins standing upright on their collarbones. Some people were able to balance as many as 20 coins on a collarbone.

Weibo trends coins collarbone challenge

A well-known Chinese actress, Lu Jiarong, was even able to fit 80 coins (40 on each side) while still managing to take a selfie. Although not as big as other trends, it still attracted over 30 million views and was followed by usual mockery with people balancing everyday objects, such as coffee mugs, eggs and cellphones on their shoulders.


Weibo trend #4: underboob pen challenge

This viral trend has started in Japan and quickly gained popularity among Weibo users in China. It was tweeted with hashtags #carrypenunderbreast or #UnderBoobChallenge which is pretty self-explanatory. Most troubling was the fact that it was often accompanied by caption “pass the challenge to prove you are a real woman”.

Weibo trends underboob challenge

Perhaps not surprisingly, the challenge has seen its fair share of mockery too. Few overweight men took humorous selfies with stationary stuck under their “manboobs” while some fit male participants demonstrated their ability to hold pens between their sculpted pectorals.


Weibo trend #5: A4 waist

This challenge that started in February this year required women to take selfies with a piece of A4 printer paper in front of their waists. Being able to completely hide one’s waist behind it was the proof of successfully meeting the test. The width of A4 paper is 8.3 inches which means that a woman waist had to be no bigger than 25 inches.

Weibo trends a4 challenge

This trend quickly became as controversial as the previous Weibo trends and was criticized for promoting unhealthy lifestyles. Some women went on to take photos of themselves behind their diplomas to make the point on the superficial nature of this challenge while others covered their faces with A4 sheet.


Weibo trend #6: iPhone 6 knees

The latest of the viral Weibo trends from last month was about being able to hide one’s knees behind iPhone 6 placed on top of kneecaps. This trend was all about promoting pencil-skinny legs – the latest standard of beauty in China. “iPhone6 legs” has already accumulated over 90 million views and 80,000 comments on Weibo.

Weibo trends iphone knees challenge

Although the challenge was supposed to involve standard iPhone, it still isn’t clear whether using iPhone Plus models was considered “cheating”. Some even suggested the next challenge such as being able to completely hide one’s body behind iPad Pro… In China, anything is possible!

 
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Successful China Marketing Strategies: Lessons from Evernote https://sampi.co/successful-china-marketing-lessons-from-evernote/?utm_source=rss&utm_medium=rss&utm_campaign=successful-china-marketing-lessons-from-evernote https://sampi.co/successful-china-marketing-lessons-from-evernote/#respond Wed, 04 Dec 2024 00:00:00 +0000 http://chinamarketingtips.com/?p=2401 How did Evernote managed to do great in China while famous internet giants failed miserably? Here are the reasons behind Evernote China success story.

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Evernote is the most popular online note taking app that works across multiple platforms and devices. Since its launch in 2008, Evernote became one of the most successful stories in tech space, managing to acquire millions of dedicated users and devoted fans, over 100 million according to company’s figures, myself included. They have also realized early on the huge potential of Chinese market  and succeeded in developing and deploying effective strategy in China.

Just one year after its launch in China in 2013, Evernote was already claiming 4 million users. Last year, China has become its second largest market with reported 20 million users. Yinxiang Biji, it’s Chinese company, has recently announced its plans to go public in China.

In fact, Evernote has succeeded where many famous Western tech giants, such as Google or Facebook, have failed miserably. So, what was it that they were doing right? Let us break down main factors of Evernote’s remarkable success in China.

Navigating around Chinese censorship

Evernote has always stressed its main functionality as a private data storage for individuals, not a social platform and broadcasting service. Although, the original version does include some social functions such as note sharing, they have been either removed or played down in the Chinese product. This enabled Evernote to stay away from troubles with China’s powerful internet censors.

 

Evernote China success story

Speed and functionality

The company has realized that the key to good usability in China is the speed of synchronization and access – the core of its functionality. Keeping data centers in US would severely impact connection speed and turn away potential users, making it impossible to acquire critical mass of local early adopters. Hence the decision to setup local data center, which was also its first one outside of US.

Evernote China success story

Privacy assurance

Company’s CEO, Phil Libin, has published a letter assuring subscribers that Evernote takes securing the privacy of user data in China very seriously. The letter emphasized Evernote’s adherence to its three laws of handling user data by making it personal, protected, and portable.

Evernote China success story

Employing social media

Evernote quickly embraced Weibo and WeChat, two most popular Chinese social media platforms. The company has also been publishing its own blog filled with useful tips about efficient usage of its services while tailoring the message for the local audience. The blog was encouraging users to write about their personal travel experience with connection to Evernote apps – another good example of user engagement.

 

Localized customer service

When it comes to Chinese users, Evernote quickly understood the importance of speedy and high quality customer service . The company has been recognized for its efficient response to issues and complaints, both through social media, like WeChat channel, as well via chat on their website.

Evernote China success story

Successful choice of brand name

Evernote has made a smart choice in picking its Chinese brand name that proved to be an excellent fit on many levels. Evernote’s Chinese name is Yinxiang Biji (印象笔记) and can be translated as “memory notes”. Incidentally, the name also incorporates character 象, an elephant, that is used as Evernote’s logo. The name is both memorable and descriptive of the core functionality of the service.

Evernote China success story

Integration with local services

Part of Evernote’s China localization strategy was releasing API for integration with local apps. As a result, along with its support for traditional services like IFTTT and Pocket, its Chinese product integrates local services such as WeChat, Weibo, Duoguo (a restaurant guide website) UC browsers and others.

Evernote China success story

Localized Evernote Market

Most recently, Yinxiang Biji has launched its local version of Evernote Market store with products specifically selected and marketed for Chinese customers. Evernote’s fully functional web-based outlet was noted for its good user experience and original offers. It also itegrates Alipay as its online payment solution.

Evernote China success story

 

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China B2B Marketing Success: 12 Most Common Questions https://sampi.co/china-b2b-marketing/?utm_source=rss&utm_medium=rss&utm_campaign=china-b2b-marketing Wed, 13 Nov 2024 00:00:00 +0000 http://sampi.co/?p=6188 Understanding China B2B marketing environment is the key to success in this market. Here are the 12 Q&As on this topic we have put together for our readers.

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Understanding China B2B marketing environment is the key to success in the market which is often described and the “world factory”, producing every product imaginable. Here are the 12 Q&As on this topic that we have consolidated for our B2B clients.

Here are some of the examples of the most common questions:

  • When it comes to China B2B marketing, what tools are the most effective?
  • Is it critical to establish B2B company’s presence on Chinese social media and if so, which platforms are the must have?
  • How can companies re-purpose their existing campaigns on traditional Western platforms for Chinese market?

In this post we have attempted to consolidate our answers to those questions in an easily digestible Q&A format.

China B2B Marketing Q&A

Q1: What is the significance of digital marketing in the China B2B (Business-to-Business) market?

Chinese workforce is very well connected digitally, hence reaching it via those channels is an effective way to engage with the decision makers at all company levels. A lot of communication is taking place within WeChat, both on one-to-one basis as well as in the groups. Taping into that space can prove extremely beneficial for brands selling products to other companies.

Q2: Are there any differences between B2B and B2C?

Yes, some digital platforms are less suitable for B2B, however that would also depend on the type of business you are in. B2B sales process is generally longer and involves more than a single decision maker while this is usually not the case for B2C. Since there is practically no impulse buying in B2B, the marketing should focus on stressing product’s benefits and establish trust rather than relying on the emotional appeal.

Q3: Should companies manufacturing and distributing industrial goods invest in digital marketing activities – in general and especially in the Chinese market?

Yes but, perhaps, not to the same extend as B2C companies. Depending on the niche, B2B companies should invest in quality content that can be distributed to the target audience via WeChat or company blog.

On the other hand, digital marketing helps to establish brand reputation which goes a long way in developing trust, a critical component in B2B sales.

Q4: What are the most important instruments of digital marketing in China in relation to industrial goods?

In our experience, the most effective tools for such companies are WeChat official accounts, search engine marketing and email marketing. They can target potential buyers at different levels of the sales funnel and, if done correctly, will complement and leverage each other.

Baidu Baike Marketing, China B2B Marketing

Q5: Should all these instruments be used in parallel or does their use depend on product group and target group?

Depending on the niche, some channels can be more of less effective. It also depends on where the potential customer is in the sales funnel: SEM is best for finding new business while WeChat and EDM are best for getting repeated business and strengthening brand image and reputation.

Q6: What hurdles do B2B companies have to overcome if they want to start digital marketing activities in China to reach their target group?

It is unrealistic to only rely on digital tools to grow business in China B2B marketing context. Direct marketing and trade shows should be used in the combination with online platforms.

Both digital and offline methods should ideally complement each other and be a part of coordinated strategy. For example, a sales person meeting with a client should have that client’s email recorded in the email database that will be later used for targeted email marketing campaign (with their permission of course). At the same time, that same sales person should also encourage a client to follow company’s official WeChat account, so he or she will be included in a more extensive long term WeChat based marketing effort in the future.

Q7: What is your opinion on data protection with regard to the collection of personal data using digital marketing tools?

Chinese are generally less concerned with privacy compared to Westerners but there are relevant laws and regulations that must be followed. Cybersecurity law that was adopted about 1.5 years ago is very detailed and fairly complex. Companies who collect and store personal data must make sure to stay in compliance with the law or face heavy penalties.

Q8: Which digital marketing instruments should be part of a strategy for the Chinese market and why?

The big ones are WeChat, Weibo and search engines like Baidu and 360Search. WeChat presence is a must for most brands, but Weibo is more suitable for brands that have a social element in their marketing approach. Baidu and 360Search are used to target potential customers early on in their search or discovery stages.

Q9: Is there a need for a different digital marketing strategy for the Chinese market than, for example, for the European or American market?

There is no direct equivalent to WeChat in the Western markets, and there are no direct parallels with Twitter or Facebook in China. Each Chinese platform is a combination of some of those features. Therefore, copy and paste of Facebook/Twitter marketing to those channels would probably not work.

Brands should familiarize themselves with pros and cons of each platform and adjust their strategies accordingly. For example, the requirements for content size, style and formatting are different among those services and may be suitable for different purposes.

Q10: What approach do you recommend to newcomers to creating a digital marketing strategy in B2B for the Chinese market?

Newcomers should start off investing in SEM and WeChat marketing in combination with traditional direct marketing which is aimed at building networks of business contacts at traditional offline events such as trade shows.

If a foreign company is at the beginning of their journey in Chinese market, they will be better advised to outsource such efforts to professionals.

Q11: How important are defining the target group, analysis and selection of suitable measures and instruments for the creation of a suitable digital marketing strategy?

B2B companies usually have a good idea of who their customers are and what they are interested in. Therefore, detailed definition of target audience like it is common in B2C (psychographics, behaviors, interests etc.) is often less relevant when applied to China B2B marketing context.

Q12: Where do you see opportunities but also risks here?

Prevalence of digital tools in China presents a unique opportunity to have a direct access to customers and engage them on a constant and intimate basis as long as the company can offer good value with their content.

The risk is mainly over-reliance on digital tools neglecting traditional “offline” methods that are still the most effective in building business networks and develop brand trust in China B2B marketing environment.

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China Marketing Alternative: 360 Search PPC Campaign https://sampi.co/china-marketing-360-search-ppc-campaign/?utm_source=rss&utm_medium=rss&utm_campaign=china-marketing-360-search-ppc-campaign https://sampi.co/china-marketing-360-search-ppc-campaign/#respond Wed, 30 Oct 2024 00:00:00 +0000 http://sampi.co/?p=5360 Baidu isn't the only choice for China SEM. Thanks to lower CPC, 360 Search PPC campaign offers a cost-effective alternative for China marketers.

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Baidu PPC doesn’t have to be the only China SEM option. Thanks to lower CPC and higher conversion rate, 360 Search PPC campaign offers a cost-effective alternative for China marketers.

360 Search stats:

    • Founded in 2006
    • 5000+ employees
    • Within top 5 China internet companies
    • 529 million PC monthly active users
    • 1 billion mobile installations
    • China’s #2 search engine
    • China’s #1 directory portal
    • China’s #1 anti-virus program
    • China’s #1 Android app store
    • China’s #2 web browser

360 Search PPC options

Despite holding a smaller search engine market share compared to Baidu, 360 Search PPC can often be a more cost effective option thanks to considerably lower keywords bidding price. The bids for identical keywords are often as low as half of Baidu’s which gives marketers more mileage on a given budget by running 360 Search PPC campaign vs. Baidu.

Although Baidu is still the largest search engine, it is nowhere near Google style market dominance in western market, accounting for somewhere between 60 to 70% of the market.

360 Search market share takes the major part of what is left plus there is around 16% user overlap between the two search engines. Also, 360 Search is often considered a bit more “hip” compared to Baidu and, as a results, tends to attract younger and well educated user base with more purchasing power. This also explains the fact that, on average, 360 Search PPC campaign conversion rate is about 15% higher than Baidu’s.

360 Search user stats

  • 38% – bachelor’s degree or higher
  • 55% – medium or high income
  • 69% – 19 to 34 years old
  • 47%/53% – women/men ratio

In addition to search ads, 360 Search also offers its own display network where text or banner ads are served on relevant sites and apps. Display network marketing is an effective re-marketing (re-targeting) tool and is designed to serve ads to users who have already visited a specific sites, have run similar searches or have purchased certain products.

Based on ad settings, 60 Search PPC results can be displayed in two formats: as site links with thumbnails (2-比翼) or text links (1-搜索文字链):

360 Search PPC

When users search for physical products, the results can also be displayed as product links using 360 Search PPC option called “fengwu” (3-凤舞):

360 Search PPC options

When it comes to results display, 360 Search offers additional options similar to Baidu brand zone: brand express (4-品牌直达), brand sunrise (5-品牌日出) and premium zone (6-品牌甄选):

360 Search PPC campaign

360 Search display network allows effective remarketing to users who have either visited a site or searched for a similar term. It is typically done by placing ad banners on relevant site like shown below (7-横幅):

360 Search PPC remarketing

Interested in reaching millions of Chinese with 360 Search SEM?

We can help!

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Building Chinese Website: 15 Points Checklist https://sampi.co/building-chinese-website-checklist/?utm_source=rss&utm_medium=rss&utm_campaign=building-chinese-website-checklist Wed, 25 Sep 2024 00:00:00 +0000 http://sampi.co/?p=6274 Building Chinese website for brands isn't as straight forward task as in the case of other markets. Here is our comprehensive list of 15 points to consider for building Chinese websites for brands.

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Building a Chinese website for a foreign brand maybe not be as straight forward task as in the case of other markets. Thanks to a unique nature of Chinese internet and various market specifics, brands must modify their approach for establishing China web presence.

Here is the comprehensive list of 15 points to consider for building Chinese websites for brands.

#1 Use native translation for Chinese website

While using native translation should be the obvious rule, a surprising number of foreign companies still cut corners on this one. It should go without saying that companies should always use professional translators to repurpose the original content for a Chinese website version while also making sure that they are proofread by native Mandarin speakers.

#2 Remove links to blocked social media

While re-purposing landing pages for Chinese market, many companies forget to remove standard links to their social media accounts that are inaccessible in China anyway. The links to company Facebook, Twitter, YouTube and Instagram links won’t work anyway and but those broken links may also significantly slow down Chinese website loading time. Ideally, a page loading time should not exceed 5 seconds, although that is often hard to achieve with overseas hosting (more on it below).

#3 Optimize your Chinese website loading time

Loading time is almost always an issue for sites hosted outside of China. Unfortunately, without local business registration, hosting in China will not be possible. The next best option would be to get a hosting in Hong Kong. Some Hong Kong based hosting providers would often advertise “fast China route” options without physically having to host on the Mainland’s servers.

Alibaba Cloud is a popular hosting solution that is cheap and easy to sign up for. However, make sure that you select Hong Kong based servers when buying their hosting package.

Building Chinese website, loading time speed

#4 Embed videos from local platforms

Embedded videos which are hosted on YouTube or Vimeo won’t be displayed in China (see #2). The solution is to setup an account on YouKu, Chinese YouTube equivalent, upload your video there and link to it from your Chinese landing page. However, one should keep in mind that free YouKu accounts will often display pre-roll ads to Mainland visitors. The solution is to opt to paid YouKu accounts or find an alternative video hosting platform that isn’t blocked in China.

#5 Integrate share buttons and links to Chinese social media

If you already have Chinese social media presence on WeiboYouKuWeChat or other platforms, make sure to include links to those sites on your Chinese website. As there is no such thing as a “WeChat link”, your Chinese website should display official account’s QR code. This will not only demonstrate to your visitors that you have an established local presence but will also help in getting more followers to your Chinese social media channels.

If your website includes sharable content, make sure to include sharing buttons to Weibo and WeChat that do not require having an account on those platforms.

Building Chinese website, chinese social media marketing for business B2C

#6 Localize the contact form

Most website nowadays offer some type of subscription form to collect visitor’s email and other data. What is often missed is localizing such the forms by making sure that all the fields are properly translated to Chinese and don’t have any original English field names which can confuse visitors.

Also, keep in mind that while your English form may have separate fields for first and last names, Chinese equivalent would typically use just one name field for both the surname (one character) and the given name (one or two characters).

#7 Optimize for mobile

Mobile optimization of a website is extremely important for Chinese market as most traffic comes from mobile devices anyway. It’s essential to use responsive design for your Chinese website ensuring that it displays correctly on most types of mobile screens.

You may consider a separate design for a mobile version of the site to pack the most essential info “above the fold” and minimize scrolling and clicking text links.

#8 Live support

Having been spoiled by Taobao, China’s online consumers often expect instant live support for Chinese website. This is especially true for ecommerce or website that offer services.

One of the most critical components for a successful conversion of online consumers is being able to communicate with them in real, or almost real time. Luckily, there are many options available for such live chats that can keep track of the conversations and capture users’ data at the same time. Companies like Alibaba offer their own chat solutions that can incorporates into other sites.

Buiding Chinese website, Live support for Chinese website

#9 ICP License for Chinese website

If your company is registered in China, it is eligible to apply for ICP (internet content provider) license. It would allow you to get hosting in China that helps improving Chinese website loading time as well signal to your users that are in full compliance with the local law.

The ICP license number should be displayed in the footer like this:

Building Chinese Website, ICP license footer

#10 Subdomains or multiple domains

Chinese search engines generally dislike subdomains – something that is very common with multilingual websites. For example, you should avoid setting up en.mysite.com for English and zh. mysite.com for Chinese. Baidu prefers to have different languages on completely separate domains. For example, if www.mysite.com is your main site, www.mysite.cn could be its Chinese language equivalent. This makes it harder to maintain, however, if you want to rank high on Baidu – do not use subdomains.

#11 Using robot.txt file

Another Baidu quirk is disfavoring robot.txt file – Google’s standard way to communicate with search engine crawlers. This is the most common way to tell search engines which pages should not be crawled. For the purpose of your China web presence, those specific instructions should be set in .htaccess file or in server settings. This is another reason to use separate domain for your Chinese site (see #1).

#12 Domain names

Baidu ranks .CN domains higher than the equivalent .COM and.NET. As .CN domain registration is open to foreigners now, there is no excuse not to grab it. Also, once you have established you China web presence and your brand becomes well-known, chances are that .CN domain may become the target of internet squatters. So, if it is still available, register it now.

Building Chinese website, CN domain

#13 Blacklisted keywords

If your site uses any of the blacklisted keywords, it will be deindexed by Baidu and probably blocked from access too. Wikipedia keeps updated list of blacklisted keywords that are mostly related to politics but keep in mind that the list may change quickly triggered by specific current events. In any case, staying away from politics in China is probably a good idea anyway.

#14 Using iFrames, JavaScript and Flash

Similar to Google, Baidu can’t crawl iFrames and Flash content. Although Google is getting much better in crawling JavaScript, Baidu is still pretty much blind to it. This means that any of your SEO content should not be in JavaScript which also includes navigation drop down menu. This is why it is a good idea to have a duplicate footer menu that is not JS based. As for iFrames and Flash – they belong to history anyway.

#15 Keep it Baidu-friendly

Due to frequent connectivity problems, Baidu’s crawlers won’t index pages that are too deep in your hierarchy. Keep your website’s architecture flat and accessible.

Anchor text should of course be in Chinese. They should also match the keywords being used on your website. Baidu is quite strict about this and may penalize sites where the anchor text and keywords are not in sync.

Don’t count on Baidu finding your site quickly – it’s better to submit it manually. Since, Baidu doesn’t have an equivalent to Google webmaster tools, the website has to be re-submitted every time there is a major change. Here is the link to Baidu submission tool.

doing business in china online: the most comprehensive guide to digital marketing in china

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How to Setup Live Support for Chinese Website https://sampi.co/live-support-for-chinese-website/?utm_source=rss&utm_medium=rss&utm_campaign=live-support-for-chinese-website https://sampi.co/live-support-for-chinese-website/#respond Wed, 17 Jul 2024 00:00:00 +0000 http://sampi.co/?p=4587 Having been spoiled by Taobao, China's online consumers often expect instant live support for Chinese website. Here is how to do it easily and cheaply.

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Having been spoiled by Taobao, China’s online consumers often expect instant live support for Chinese website. Here is how to do it easily and cheaply.

One of the most critical components for a successful conversion of online consumers is being able to communicate with them in real, or almost real time. In this post we are going to look at how to incorporate and use live support for Chinese website.

Chinese online consumers have already been spoiled by near instant customer support on major ecommerce sites. For example, large percentage of shoppers on Taobao would often initiate online chat session with a seller before taking a decision to make a purchase.

Regardless of whether it is a product sold from a website or an online service, Chinese visitors would expect to be able to ask questions and get answers within minutes.

Luckily, this can be accomplished in several ways and we are going to look at each of them next.

Live support for Chinese website with QQ

Live support for Chinese websiteQQ messenger is still the most popular chat program in China. Practically every Chinese is familiar with QQ from the early days of the internet. Incorporating QQ into a website is also quite easy – all it takes is pasting a piece of code to your website to display a functional QQ icon.

By clicking a QQ icon, a visitor can start chatting immediately as long as the program is installed on their computer or a mobile device. Fortunately, this is the case for the vast majority of Chinese anyway.

Phone based support with Chinese toll free number

Live support for Chinese websiteThe good old toll free phone number is the traditional way get customers to call you directly and it would probably work well if you target somewhat less tech savvy visitors. Toll free numbers in China start with 400 and can be applied for with China’s telephone service providers. Typically, they offer several different packages and are fairly inexpensive.

Telephone companies are constantly adding more new features to those numbers such as autoresponders, forward services, voice mails, various types of notifications etc. They also allow to choose a number from an available pool, although the good numbers go quickly. While picking a 400 number it is best to avoid the “unlucky” digits such as “four”. “Eights” and “nines” are the best, so are the repetitive numbers such as 55, 66 etc.

How does live support with WeChat work

Live support for Chinese website WeChatThere are many good reasons to include WeChat contact on the webpage and having live support for Chinese website is just one of them. Once a visitor to a website starts following your company WeChat account, there are many ways to keep them engaged which is a whole separate topic.

Nowadays, increasing number of companies in China choose to provide customer service exclusively through WeChat because it offers much more than just a live chat. For example, WeChat can send pre-programmed answers in response to a specific inquiry with predefined keywords. It can also grab an information about users such as their present location and tailor the answer based on that criteria. More advanced companies can even integrate WeChat customer service into a sophisticated system that incorporates various types marketing automation.

One drawback of using WeChat as a live support channel is the fact it takes manual scanning of a QR code by a visitor with their cellphone. While this may be convenient for someone visiting from a desktop, browsing site on the mobile device makes that scanning impossible. The workaround is to save the QR code as a picture in the photos and then import it to WeChat. Unfortunately, this is not a straight forward process and many people are simply unaware of how to do that.

Incorporating Live Chat for Chinese Website

Live support for Chinese websiteLive chat app is, perhaps, the most natural way to offer live support for Chinese website. Live chat can be integrated with practically any website in a form or a 3rd party plugin. There are many services that offer this type of functionality and they mainly differ in features and price plans. Basic features usually include support for mobile apps, automated responses, alerts and escalation scenarios, various levels of security, ability to share files, routing options etc.

Some of the most popular services that offer Chinese support are Zopim, LiveChat, Zoho Sales IQ as well as many others. Some of them, like Zopim, even offer free plans with limited features set and the prices for paid plans are also fairly affordable in the range of $15-30 per month – well worth the investment.

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Checklist for Building your China Web Presence https://sampi.co/building-your-china-web-presence/?utm_source=rss&utm_medium=rss&utm_campaign=building-your-china-web-presence https://sampi.co/building-your-china-web-presence/#respond Wed, 10 Jul 2024 00:00:00 +0000 http://sampi.co/?p=4307 Getting serious about setting up Chinese website for your business? Here are the top 10 items on your China web presence check list.

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Getting serious about setting up Chinese website for your business? There are a few important things to keep in mind before investing time and efforts into building your China web presence. Getting it right will enable your Chinese website to rank high with the main search engines. Get it wrong and your website may not show up high enough in searches to be found or, worse, will never be indexed by Baidu.

Here are the top 10 items on your China web presence check list:

#1: Subdomains or multiple domains

Baidu generally dislikes subdomains – something that is very common with multilingual websites. For example, you should avoid setting up en.mysite.com for English and zh. mysite.com for Chinese. Baidu prefers to have different languages on completely separate domains. For example, if www.mysite.com is your main site, www.mysite.cn could be its Chinese language equivalent. This makes it harder to maintain, however, if you want to rank high on Baidu – do not use subdomains.

#2: Using robot.txt file

Another Baidu quirk is disfavoring robot.txt file – Google’s standard way to communicate with search engine crawlers. This is the most common way to tell search engines which pages should not be crawled. For the purpose of your China web presence, those specific instructions should be set in .htaccess file or in server settings. This is another reason to use separate domain for your Chinese site (see #1).

#3: Domain names

Baidu ranks .CN domains higher than the equivalent .COM and.NET. As .CN domain registration is open to foreigners now, there is no excuse not to grab it. Also, once you have established you China web presence and your brand becomes well-known, chances are that .CN domain may become the target of internet squatters. So, if it is still available, register it now.

#4: Loading time optimization

Long loading time will not only ruin user experience of your Chinese visitors but also lower your Baidu ranking. The best solution is to host in China, however that requires ICP license issued by Ministry of Industry and Information Technology and is only available to China registered businesses. Hosting in Hong Kong may improve the loading speed but it still won’t be as fast as hosting in China. Signing up with a reliable CDN provider (content delivery network) service, such as CloudFlare, could be another alternative solution.

#5: Broken links to blocked sites

Links to blocked social media sites such as Facebook, Twitter or YouTube will appear broken which will slow down the loading as well (see #4). Also, services like Google fonts wouldn’t load causing your fonts look not as intended. Google map wouldn’t work either and YouTube hosted video wouldn’t play. The only solution is to use the local equivalents for blocked services such as Weibo, YouKu and Baidu.

#6: Blacklisted keywords

If your site uses any of the blacklisted keywords, it will be deindexed by Baidu and probably blocked from access too. Wikipedia keeps updated list of blacklisted keywords that are mostly related to politics but keep in mind that the list may change quickly triggered by specific current events. In any case, staying away from politics in China is probably a good idea anyway.

#7:  Keyword research

It is important to do a proper keyword research with the tools available from Baidu rather than Google. Also, the keywords should never be a straight forward translation from English – Google translate or similar tools are absolutely inadequate for this purpose. This is why it is important to enlist help of a professional translator or, at least, run it by a native Chinese speaker.

#8: Using iFrames, JavaScript and Flash

Similar to Google, Baidu can’t crawl iFrames and Flash content. Although Google is getting much better in crawling JavaScript, Baidu is still pretty much blind to it. This means that any of your SEO content should not be in JavaScript which also includes navigation drop down menu. This is why it is a good idea to have a duplicate footer menu that is not JS based. As for iFrames and Flash – they belong to history anyway.

#9: Link building

At the moment, Baidu still values link quantity over quantity, which means that techniques and tricks that used to work with Google 2-3 years ago can still be quite effective for your China web presence purpose. It is quite likely that, eventually, Baidu will follow Google’s approach of putting more emphasis on link quality vs. quantity, after all they used to follow Google’s every step. In any case, for now, back links from anyone and everything would still bring SEO benefits to your site.

#10: Baidu site submission

Don’t count on Baidu finding your site quickly – it’s better to submit it manually. Since, Baidu doesn’t have an equivalent to Google webmaster tools, the website has to be re-submitted every time there is a major change. Here is the link to Baidu submission tool.

doing business in china online: the most comprehensive guide to digital marketing in china

 

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WeChat Marketing Checklist: Where Should You Place WeChat QR Code https://sampi.co/wechat-marketing-place-wechat-qr-code/?utm_source=rss&utm_medium=rss&utm_campaign=wechat-marketing-place-wechat-qr-code https://sampi.co/wechat-marketing-place-wechat-qr-code/#respond Wed, 03 Jul 2024 00:00:00 +0000 http://sampi.co/?p=5170 Scanning WeChat QR code is the primary method for the followers to subscribe to a WeChat account but where should you display it? Here is the checklist.

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Promoting brand’s official WeChat account is the trickiest part of WeChat marketing. Scanning WeChat QR code is the primary method for the followers to subscribe to a WeChat account but where should you display it? Companies have been trying hard to make sure that it shows in every place where there is a chance to get a smartphone camera pointed to it and some have become quite innovative.

If your company has a WeChat account, you should go through our checklist to make sure that you have all the bases covered.

WeChat marketing checklist: Best places to display your WeChat QR code

Website

Perhaps, most importantly, QR code should be displayed on your website. Typically, it goes in the footer along with other social media and contact info, however, some sites choose to move it up top to a more prominent position. If you are really serious to promote your WeChat QR code on your website and not worried to risk annoying your visitors, place it in a pop up.

WeChat QR code


Email signatures

This simply means including QR code along with a signature at the bottom of every email that goes out to clients.

WeChat QR code email signature


Product packaging

Include QR code on product packaging. It works even better for products that require after sale service which can be delivered via WeChat too.

Getting WeChat followers with QR on packaging, WeChat QR code


Invoices and receipts

Printing QR code on invoices and receipts that customers keep gives them another chance to scan it.

WeChat QR code on receipt


Displays at trade shows

Trade shows provide ample opportunities to place WeChat QR code on any flat surface such as walls, stands, reception counters etc.

WeChat QR code marketing at events


Email marketing newsletters

Run email marketing campaigns targeting specific audiences and centered on WeChat account. For any other email marketing such as periodic newsletters, make sure to include WeChat QR code as well.

WeChat QR code email


Printed materials: brochures, datasheets

Consider placing QR codes on company prospectus, brochures, datasheets etc. Every QR code placement is another opportunity for someone to scan it giving you another way of getting WeChat subscribers.

WeChat QR code datasheet


Posters and billboards

A simple roll up posters with an offer and a large QR code is the simplest and cost effective way to promote your WeChat official account to large crowds. Every type of poster should display your WeChat QR code.

WeChat QR code poster


Business cards

Make sure that every employee’s name card has your WeChat account QR code printed on it as prominently as possible (some companies dedicate the entire flip side to it).

WeChat QR code marketing on card, getting WeChat subscribers


Other social media channels

Although some rival social media networks have rules against posting WeChat accounts QR codes, others are not as strict. Users often place their WeChat QR code in the background to make it visible to visitors while not necessarily breaking posting rules.


Company cars

If your company owns cars, vans or buses, consider placing QR code along with your branding such as company name or telephone number.

get WeChat followers QR code car, WeChat QR code


Video

If you use a promotional video for your products, consider placing QR code in a still frame at the end while giving enough time for a viewer to scan it. Alternatively, QR code could also remain visible during video playback if placed in the frame corner but it should be large enough and in high resolution to be scannable.

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9 Points Checklist for Building Your Chinese Landing Page https://sampi.co/checklist-for-building-your-chinese-landing-page/?utm_source=rss&utm_medium=rss&utm_campaign=checklist-for-building-your-chinese-landing-page Wed, 12 Jun 2024 00:00:00 +0000 http://sampi.co/?p=5517 Are you looking to promote your brand in China? Building local web presence with Chinese landing page should be the first step. Read our 9 points checklist to guide you on how to localize your landing page for Chinese market.

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Building Chinese landing page that targets visitors in China requires taking into account an additional set of guidelines besides the typical requirements for landing pages.

First, let start with the definition of – a landing page (or LP) is where your potential customer “lands” first after clicking your link in the search results, social media or an email. Making sure that landing page design is clear, focused and the content is easy to understand is the key in converting visitors to customers.

Before we look at the specific guidelines that are relevant to building a Chinese landing page, let’s make sure that the general page structure follows best practices applicable to all types of landing pages.

Let’s start off with a quick rundown of those guidelines that are applicable to all types of landing pages:

  • Having clear and concise headline up top
  • Strategic placement of a large and distinctive CTA (call to action) button
  • Using interesting and visually appealing images
  • Making sure that the main text clearly explains the offer and is going from general to detailed description as the reader moves down the page

Now, let’s list the specific requirements for Chinese landing pages along with the common mistakes that companies often make in creating them:

Chinese landing page design: do’s and don’ts

#1 Use native translation

While using native translation should be the obvious rule, a surprising number of foreign companies still cut corners on this one. Re-purposing original landing pages for Chinese market by using machine translated text or simply relying on low-quality translations would make such landing pages completely useless and counterproductive.

Always use a professional translator to write proper copy for your Chinese landing pages and make sure that they are proofread by native Mandarin speakers.

#2 Remove links to blocked social media

While re-purposing landing pages for Chinese market, many companies forget to remove standard links to their social media accounts that are inaccessible in China anyway. Not only those Facebook, Twitter, Google+ and Instagram links will appear broken and wouldn’t even display an icon, they will significantly slow down Chinese landing page loading time.

Ideally, a page loading time should not exceed 5 seconds, although that is often hard to achieve with overseas hosting (more on it below)

Chinese landing page blocked links

#3 Optimize your Chinese landing page loading time

Loading time is almost always an issue for sites hosted outside of China. As long as your company doesn’t have a local business registration – hosting in China is not permitted. The next best option would be to get a hosting in Hong Kong. Some Hong Kong based hosting providers would often advertise “fast China route” options without physically having to host on the Mainland’s servers.

Alibaba Cloud is a popular hosting solution that is cheap and easy to sign up for. However, make sure that you select Hong Kong based servers when buying their hosting package.

#4 Embed videos from local platforms

It is often a good choice to have embedded videos on a landing page, however, if it is a YouTube one – it won’t work in China (YouTube is one of the blocked sites).

The solution is to setup an account on YouKu, Chinese YouTube equivalent, upload your video there and link to it from your Chinese landing page. There is one caveat here however – the video will be preceded by an advertisement and those are notoriously long and can even run for up to 90 seconds. The only way to play videos without pre-roll ads is to sign up for a paid YouKu account. Although not cheap (currently RMB 5,000 per year), it would make sense to purchase if you are planning to host more videos on the platform in the future.

Chinese landing page video Youku

The last tip about the videos – if they are in English, make sure to either provide a Chinese voiceover or, at the very minimum, Chinese subtitles.

#5 Integrate share buttons and links to Chinese social media

If you already have Chinese social media presence on Weibo, YouKu, WeChat or other platforms, make sure to include links to those sites on your Chinese landing page or, in the case of WeChat, display official account’s QR code. This will not only demonstrate to your visitors that you have an established local presence but will also help in getting more followers to your Chinese social media channels.

In case you didn’t yet setup those social media account in China, at least include sharing buttons to Weibo and WeChat.

#6 Localize the contact form

If your Chinese landing page is designed for collecting users’ data, make sure that the contact form is properly translated to Chinese and don’t leave any English field names to avoid confusion.

Also, keep in mind that while your English form may have separate fields for first and last names, Chinese equivalent would typically use just one name field for both the surname (one character) and the given name (one or two characters).

Chinese landing page email form

#7 Optimize for mobile

Mobile optimization of a landing page is extremely important for Chinese market as most traffic will come from mobile devices. It’s essential to use responsive design for your Chinese landing page ensuring that it displays correctly on most type of mobile screens.

Once the landing page is displayed on a small mobile screen, it is critical to make sure that most relevant information such as the headline and CTA (call to action) shows up “above the fold” rather than relying on users to scroll down the page.

#8 Test, test, test

Finally, your Chinese landing page is ready to go live and now you can just sit back and relax. If only that was true… The fact is that you can never be 100% sure that your page works correctly unless you, or someone else on your behalf, would test it from within China.

Although, there are some online tools available to test loading speed and accessibility of sites in China, they cannot be relied on completely as they wouldn’t show common display problems, broken links or other errors. Therefore, it is best to have someone to test your Chinese landing page in China using inspector browser option (F12 hotkey in most browsers) to note and record any errors and loading time.

doing business in china online: the most comprehensive guide to digital marketing in china

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Looking for love in China? The List of 8 Most Popular Chinese Dating Apps https://sampi.co/most-popular-chinese-dating-apps/?utm_source=rss&utm_medium=rss&utm_campaign=most-popular-chinese-dating-apps https://sampi.co/most-popular-chinese-dating-apps/#respond Wed, 15 May 2024 00:00:00 +0000 http://sampi.co/?p=5120 Looking for a lifetime partner, casual date, romantic dinner or a quick hook up in China - check out our list of 8 most popular Chinese dating apps

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Online dating in China has never been bigger and Chinese dating apps are where the action is. Looking for a lifetime partner, casual date, romantic dinner or a quick hook up – rest assured that there is an app for it in China, although it isn’t the one you are familiar with at home.

Here is our review of the most popular Chinese dating apps:

Chinese dating apps Momo

Momo (陌陌)

Momo is, by far, the most popular Chinese dating app and by the number of users this mobile app is only second to WeChat. In the last couple of years Momo has been trying hard to improve its past seedy reputation re-positioning itself more of an interest based social app rather than purely a hook up service. It has added some shopping elements, games, groups etc. Those changes also made it harder to navigate – it is sort of all over the place nowadays. Nevertheless, when it comes to Chinese dating apps, Momo is the first one that comes to mind of most singles in China. Unfortunately, it is only available in Chinese – the English version was discontinued 3 years ago, although the company promises to launch an international version in the future.
Chinese dating app Tantan

Tantan (探探)

After Momo, Tantan is the second most popular Chinese dating app. It doesn’t have a great deal of features focusing on just one mission – being a purely a location based hook up app. In terms of design, Tantan is a shameless Tinder rip-off taking advantage of its famous trademark feature – left or right swipe. Two users that “liked” each other can start a chat and there is a daily limit on how many profiles can be viewed. Similar to Tinder, more features can be unlocked with premium membership which is how the app makes money. Although Tantan is almost exact copy of Tinder (it also can be used in English), the western original has only itself to blame for not making it in China. By linking itself to Facebook as the only way to create an account, it has locked itself out of Chinese market from the start.
Chinese dating apps Baihe

Baihe (百合)

Baihe takes looking for a date onto a whole new level. It targets people who are serious about finding the right match and are not there just looking for a booty call. In fact, users’ info in Baihe look more like job resumes rather than typical dating profiles. All users must use real names and have to pass verification to ensure there are no fakes. They are also encouraged to list assets like housing and cars with the proof that they really own them. Educational credentials such as diplomas and certificates as well as credit score are also common profile features. Dating is a serious business on Baihe and this attitude is what sets it apart from other Chinese dating apps.
Chinese dating apps QingChiFan

QingChiFan (请吃饭)

QingChiFan literally means “invitation to a meal” which is already self-explanatory name for this Chinese dating app. The idea is that getting to know each other over a meal is the most natural form of dating. Typically, guys would be the ones offering dinner invitations and it is up to a girl to accept it. Of course, the opposite is also possible although much less common. User can also choose to extend invitation to a group as well as set the time frame within which the offer is valid: only for today, tomorrow or within a week. The “inviter” can narrow down the criteria for invitees based on age, profession and even zodiac sign. QingChiFan seems to be a great concept with a lot of potential and, for a change, without a direct equivalent in the West as far as we know.
Chinese dating apps Blued

Maohu

Most recently, Tencent has launched Maohu, a new video-centered dating app.

Users are matched based on gender (only heterosexual matching is allowed), location, interests and dating preferences. Once matched, users can only communicate via video in 5 minutes “dating sessions” while wearing a “mask”. Mask is removed for male users after 5 minutes while females can wear it indefinetly. Once the mask is removed, the beauty filters are applied automatically.

The app can be considered using a “slow dating” approach – only 3 conversations per day are allowed. “Only video” dating app is a fresh idea in the market but with the popularity of live streaming, it seems to be catching on.

Chinese dating apps Blued

Qingliao

Tencent is determined to establish itself as the top player in mobile dating market with another app called Qingliao that is being marketed as “high quality socializing”.

In essence, this is another Tinder clone – users are matched if they like each other, the only difference is that instead of left or right swipes users tap a “heart” or a “cross”. Tencent puts an emphasis on verifying members which can be done by linking to user’s verified WeChat account or sumitting photo ID.

Qingliao also limits the total number of profiles users can view within 18 hours period: 15 profiles for men and 22 for women. Most likely, paid members will be able to increase that limit but this option was not yet available when we reviewed it.

Chinese dating apps Blued

Blued

No list of Chinese dating apps would be complete without mentioning Blued, the most popular service for gay community. It is also available in English. Upon registration, users are required to upload a short video of themselves which will be manually matched with uploaded photos by Blued team. This way, the app attempts to make sure that only real people are allowed to use it but without having them to use real identities – a valid concern for many gays living in a fairly conservative Chinese society. Although it is still the most popular Chinese dating app for gays, Blued may soon find itself fighting a strong competitor – the majority stake of Grindr, the most popular Western equivalent, has recently been acquired by a Chinese billionaire.
Chinese dating app WeChat

WeChat

WeChat isn’t typically considered a dating app, although it is often used as one. The popular “Search nearby” feature allows looking for profiles within a short distance filtered out by gender preference. Users have to enable the feature first before they can be found, which means that everyone who shows up in search results is making him or her visible on purpose. Moreover, no matter what dating app one uses, once the match is found, sooner or later, they would move to WeChat anyway – it’s just easier and everyone has it anyway. So, although WeChat isn’t a dating app, it can rightly be considered to be a part of the overall dating ecosystem in China.
Doing Business in China online

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